Energy Assistance Information

Energy Assistance is a State Program run by Community Renewal Team (CRT).  The town of Manchester: Senior, Adult & Family Services assists to process some of these applications for Manchester residents.

• The program allows you to apply for assistance for oil, gas, electric, wood or propane - wichever is your heating source.  You can also apply for assistance even if your heat is included in your rent.

Income Guidelines:

You can contact Community Renewal Team (CRT) to make an appointment 860-560-5800 or visit their website: crtct.org

Manchester Residents also have the option to call Senior, Adult & Family Services for an appoinment at 860-647-3096.  Questions can be directed to any member of our staff or you can email kims@manchesterct.gov   We will be processing ENERGY ASSISTANCE APPLICATIONS in our office via phone, FAX, mail and email. 

The application process generally starts in September and goes through May of the following year.  OIL CUSTOMERS may start their application process in September, but you cannot order oil until November.

English Instructions 2024/2025(PDF, 50KB)

Spanish Instructions 2024/2025(PDF, 52KB)

Once granted you will receive a letter from CRT showing your grant amount.

• If you have oil or wood/propane, you can start requesting a delivery in November.  You will call the automated system at 860-560-5800 and use your case# or SSA# for verification.  You must stay on the line through completion of the call.  The system will then say goodbye and hang up once complete.
• If you have a utilty for heat: gas/electric, your grant amount will be sent directly to the vendor.  Once you are approved, you will be qualified to get on the Matching Payment Program (MPP) with your vendor.  Vendors usually get their payment in May or June each year.
• If you are approved as a "heat included in the rent" applicant, you will receive your grant amount as a paper check in the mail in late spring when the program is winding down.